Mr Saffron is committed to providing the highest grade Saffron at the most affordable prices. This is why we only provide the best and the most recognised brand in our store. Mr Saffron is also a family run business that operates in Australia.
A vision was envisioned to start Mr Saffron and the aim was to provide the finest Persian saffron at affordable and unbeatable prices. All products are imported from Iran and are stored in Australia. From here, it is shipped to anywhere in the world!
Why saffron? We believe in affordable health decisions and we also believe that healthy decision should not break the budget. Saffron not only has an exquisite aroma and taste, it also has many health benefits. At the prices we provide, you can comfortable throw in a pinch of saffron for any reason, without the need to think about the price tag.
Our returns and exchange policy lasts for 365 days from the date of your purchase and is only applicable if the products are in brand-new and unused condition (unless the products purchased are faulty/defective).
To complete your return, we require a receipt or proof of purchase. Therefore, please send us an email with the same email you used to purchase the product.
If the item is not in its original condition, is damaged or missing parts for reasons not due to our error, Mr Saffron will not be bound to issue a refund. In this case, the item will be posted back at the buyer's expense.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will then assess the item(s) and notify you if your request for a refund has been approved or disapproved. Refunds are subject to a 25% restocking fee and we will also charge for the initial postage fee (which was paid to ship your order out - a receipt of this is available on request). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through the contact page.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you change your mind about an item and it is still unopened and in its original condition, Mr Saffron can offer an exchange or a refund within 365 days of the purchase date. However, a 25% restocking fee will be charged and the buyer has to organise postage.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, please contact us for instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please allow 12 hours for your order(s) to be processed (if we are experiencing a high volume of orders, processing may take up to 24 hours). This process usually involves;
Checking your product
Making sure it is the right product
Checking your address and details
Bubble-wrapping your product to ensure no damage is incurred
Printing your shipping label
Shipping Rates and Delivery Estimates
Estimated delivery time
Australia Post Standard
2-5* business days
Australia Post Express
1* business day
Free on Orders > $65
Australia Post International Economy
6-9* business days
Australia Post International Standard
5* business days
* Estimates provided by Australia Post and delays can occasionally occur.
All of our shipping methods include a tracking number, which will be emailed to your when your package is shipped.
Postage method and Packaging
We will take more than reasonable steps to ensure that your package arrives safely (from our end that is). Unfortunately, once your package is sent off from our end, it is in the hands of the Post Man (Australia Post employee/contractor) to ensure that the packaging is not damaged.
We pay extra for your package to be contained in a more protective satchel.
Depending on the size of your order, it will either be dispatched in a tough envelope, padded envelope, padded satchel or a box (for bulk orders).
Signature on delivery
Signature on delivery is a service that Australia Post provides at an extra cost. We will automatically include this with your order if the total amount is over $100 to ensure maximum security.
Shipping Confirmation and Order Tracking
Once your package is shipped, you will be notified via your email address. You will also receive a tracking number which can be used to track your package. This will usually be sent within 24 hours or less. In the case that your order has been sent via Registered Post, there may be no tracking number available. In this case, please allow 2-5 business days for your items to arrive. If they do not arrive within this period, contact us and we can assist with resolving the matter.
Customs, Duties and Taxes (if applicable)
Mr Saffron will not be responsible for any customs, duties and taxes incurred with your package. All fees imposed afteryour parcel has been shipped from Australia will become the responsibility of the buyer. This does not apply to domestic orders.
We only operate during business days. Your order will most likely still proceed to be prepared, however, as Australia Post promises its delivery estimation by only counting Business Days, we will only ship out packages from Monday to Friday.
Mr Saffron will not be responsible for damages or loss imposed by the shipping courier. However, we may be able to assist you in certain cases. If the package you have received is damaged or missing, please file a claim with Australia Post and provide all documentation received from Mr Saffron.
This is Saffron. It is the most expensive and precious spice in the world.
You're probably confused as to why and that's perfectly normal. Saffron is an extremely labor-intensive crop. It comes from a tiny flower called Crocus sativa and each flower has three threadlike stigmas in the centre, attached to its stamen.
These three stigmas must be carefully removed by hand, then, dried and packed for production.
It takes 80,000 saffron flowers (crocus sativas) to harvest about 450 grams of saffron.
456 grams of saffron can cost anything from $3000 to $5000.
In Iran, saffron is relatively cheaper as the climate suits the precious flower and also because labor is cheaper.
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